We were schooled recently by an Immigration Officer at Heathrow Airport that “there is no downtown in London, it’s Central, or The City”. Well, New York isn’t London, and there is a Downtown and it isn’t Midtown or West Village or the LES.
Rebirth is a strong word but I can think of no other to describe the incredible energy emanating from an area of New York City once switched off when office-hours ended. Downtown is thriving and Four Seasons has brought another marque hotel flag to complement the boutique properties like The Beekman (more on that gem in another post) or the rather awkwardly located Ritz Carlton Battery Park Ritz.
Four Seasons Downtown delivers what most people expect from this brand – comfortable rooms, great bedding, and like all new hotels, a generous bathroom space. It also delivers an air of corporate design. There are some gorgeous details in the entry foyer stairway and clever art pieces (are those gold bars in the lobby?), but the rooms feel a bit soulless.
I got a good night’s sleep though.
The hotel proudly announces that the front desk team also fulfill concierge duties. Ok, so when asked their thoughts on someplace “close and local”, a concierge response isn’t to start Googling madly for restaurant names. If you’re new to downtown or just aren’t familiar, it’s fine to go grab a colleague that does know. When asked for a quiet space to prep for an upcoming meeting, instead of saying “go upstairs and use one of the completely empty ballrooms for your 45 minute discussion”, the answer seems to be “we have nothing available for you to use”. I guess one of the challenges with a bigger hotel and bigger brand is empowering the staff to provide genuine service.
Seems like time to school the 4SD team in how to say “yes” I can help you.
Be inspired. Go explore.
• Worth a visit for downtown business or sights.
• Fabulous location near Fulton transit station.
• A wall-mounted three-way mirror. Boom!
• Who loves an indoor pool. But it’s still really sexy.
Connect with the Four Seasons Downtown, New York, NY, USA:
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